Terms and Conditions of your booking with Baltic Stags
 
 
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Terms and Conditions


[1] Your contract with us

Your contract is between you and "SIA Jammy Joe" 8-1 Pulkveza Brieza Street, Riga, LV-1010, Republic of Latvia. It commences when we send you a confirmation email detailing the accommodation and activities you have specified with the final confirmed price. You must check the details and confirm they are correct by paying the required deposit. Please contact us immediately if any of the details are incorrect such as the number of people, hotel choice or activities. Once we receive your deposit or full payment we assume you have checked all the details and that they are correct. Any subsequent changes may incur alteration or cancellation charges as specified in these terms and conditions.


[2] Payment

- We require a deposit of 25% of the total booking cost in order to confirm your booking. This is used to safeguard your reservations of activities and accommodation with our suppliers.
- We accept payment by all the major credit and debit cards and you can pay in Pounds, Euros or U.S. Dollars. We use a company called Paypal to process your payments securely online. Those who use ebay will be familiar with Paypal and you can read more about them via their website www.paypal.com.
- You can also pay us direct into our Nationwide Building Society account in the UK.
- We never come into contact with your card at anytime and we will never know any details of the card(s) you use to pay us with.
- All prices on the confirmation email are guaranteed. You must pay the outstanding balance at least 35 days before your date of arrival. If you fail to pay on time we reserve the right to treat the booking as cancelled and appropriate cancellation charges will be applied.
If you book 35 days or less before departure you must pay for your booking in full immediately.



[3] Changes and Cancellation by you

- We are happy to make changes to your booking for FREE so long as there is availability of accommodation and/or activities on the new times/dates. If however there is a price discrepancy (eg: due to only higher standard of accommodation available) you will be required to pay the extra.
- You can cancel your booking at any time. Your cancellation will be accepted when we receive a written confirmation (by email) from the head of your party. As our suppliers charge us if we have to cancel on your behalf, we cannot refund your deposit. Any cancellation made within 35 days of arrival date will result in a 100% cancellation charge being applied and no monies can be returned to you.



[4] Changes and Cancellation by us

- In the rare event that we need to make changes to your booking, we will inform you immediately. It is very unlikely that we will need to cancel your arrangements and we will do everything in our powers to avoid this. If we do however, we will do everything we can to find you suitable alternatives of an equal or better standard. Should you not wish to accept these alternatives then we will give a full refund of all monies paid to us by you. Our liability to you is limited to the amount we receive from you and we cannot therefore compensate for any other costs incurred by you.



[5] Your transport

Your flights to your destination are bound by the terms and conditions of your airline. We cannot be held responsible for any losses financial or otherwise due to late flights or lost baggage including missing any part of your scheduled activities. We do promise however to do our best to assist you in such an event and also promise that your transfers will not be affected due to late arriving flights.


[6] Our responsibilities

- We are responsible for the services provided by ourselves. These services must be of a reasonable standard and as described by us on our website and if not we will be liable to pay you compensation if this has affected the enjoyment of your holiday.
- We are responsible if you suffer illness, injury or death due to the negligence of any of our employees in due course of our contractual obligations to you.
- We do not accept responsibility for any loss or damages caused by any member of your party, failure of someone providing services not connected with us, anyone not connected with either party or reasons due to force majeure. Our liability in all cases shall be limited to the total amount paid to us by you.
- Some of the activities we offer are provided by our suppliers. In those instances we act solely as a booking agent for them. Although we promote them, this should not be interpreted as a recommendation to take part. We accept no liability whatsoever for any harm, injury or loss including physical or otherwise and even death as a result of taking part in an activity. Whilst we only work with suppliers we believe to be highly reputable, we cannot be held responsible for any false representations given to us by the suppliers.
- Please note that some activities may also be considered "hazardous pursuits" by insurance companies and may require a premium if you wish to be adequately covered by the policy you decide to take out.



[7] Your responsibilities

- We want you and your group to have a pleasant time, we therefore expect you to behave in an appropriate manner at all times. You will be responsible for any damage caused by you or any member of your party. If someone in authority deems you or any member of your party unfit to travel or consider that you are causing discomfort to other people and ask you to leave the accommodation or activity then our contract will be terminated at that moment. We will have no further obligation to you and full cancellation charges will apply.


[8] Passports, Visas and Health

EU citizens do not need a visa to travel to the Latvia or Lithuania but are required to hold a valid passport valid for SIX MONTHS beyond the date of return. Citizens of other countries may have different requirements and should check with an appropriate embassy or consulate. We are in no way responsible for anyone not being admitted to a country due to incorrect documentation and shall award no refunds should this happen.
You must tell us of any disability or medical condition that any member of your party has that may require special assistance before you make a booking. Should you not do this we reserve the right to treat the booking as cancelled by you and apply the appropriate cancellation charges.



[9] Complaints

If anything is not up to your expectations we want to know! Please inform your hotelier or our own staff as soon as possible so we can rectify matters quickly and smoothly. Any complaints made after the holiday have to be made in writing to not more than 28 days after the last of your bookings with us.


[10] Insurance

You and all members of you party are required to be adequately insured for the whole duration of your holiday. Bear in mind to check that all planned activities are covered by your policy. Also remember that most insurance policies provide cover for unexpected events such as the need to make changes or cancel your booking. The sooner you arrange cover the sooner you will be protected from any such charges described in section [3] which maybe forced upon you.

 
 
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